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Social Media Basics: 5 ways to Create Engaging Content for Your Customers

There is a question that should come across every small business owner who generates content for their customers: what good is putting out content that nobody sees or is interested in? Let us take this one! Putting out content no one sees or is interested in doesn’t do a company any good.  It is a simple as that. However, knowing some ways to create content that people do want to read and engage with can be tackled with the following 5 tips.

Talk about Trending Topics

It’s no question that people like jumping into discussions about popular or trending topics. Similarly, people like to read content that include or focus on what’s relevant right now. When writing a blog, sharing a social media post, or sending a company newsletter, be sure that your company hits what’s relevant in your industry. Get in the game by adding your company’s perspective to the online conversation!

Talk about Unsafe Issues 

Nobody likes a boring read. Rather, people want to read things that make them think, become inspired, or be encouraged to use or trust a company. To accomplish this, companies should present “unsafe” or “out of the box” commentary and comments. Dare to stand apart from other competition, especially if you’re in the small business niche, because your potential customers want to feel something. Creating content that doesn’t follow the usual framework is a unique way to capture your audience and keep them coming back for more.

Get Google Smart

What’s Google smart you ask? It’s simple: post a blog title or content that people look up on Google or other popular search engines. If you have a great blog idea, newsletter update, or website ready to launch, focus on naming it something people already search for and stay away from titles nobody would look for. For example, if your launching a fresh new pair of jeans, don’t use descriptions or titles that only you and your designers know. Write a post called: “New Best Fitting Jeans.” People will search for that phrase immediately when in the market for new denim. Factoring in SEO (search engine optimization) when creating a title is the best way to ensure your link is clicked. From there, your post can then delve into the ins and outs of your product.

Stick to the Point

People scroll through the internet quickly. Studies have found that customers rarely read word for word, and rather scroll until something jumps out at them. Use powerful titles and images that is void of filler.

Speak to Customers, Not Yourself

With a small business, you want to ensure you speak to the customer! Find out what topics or issues your audience wants to learn more about and be sure to mold your content around that. For example, if you own a roofing company you could educate your customers on why a leak in one spot of the house shows up 500 feet away. When your customers find you provide relevant content, they’ll keep coming back for more.

As you can see writing content that is engaging and informative is an art; one that takes time and trial and error to execute successfully.  Following these 5 suggestions for developing engaging content for customers is one step any small business owner can take today to generate great content that customers want to read. Happy content creating!

Why Social Media is Beneficial for Small Business Owners: 5 Sites and The Best Ways to Use Them

Keeping up with the growing number of social media sites and trying to put your small businesses mark on the map can seem overwhelming. What platform does what?, How do I use each one?, and Aren’t they all the same? are most likely questions your business has asked when the word “social media marketing” comes up. By understanding the basics on how to best use social media, small businesses can immediately see and benefit from the value these platforms can bring. Lets dive into the top 5 social media sites your business needs to be active on to maintain a presence in the market.

Facebook  

Main Focus: Staying consumer engaged

Facebook hit the scene in 2004 and regardless of what some may think, it still dominates the market for small businesses to stay connected to the “people” who use and support business brands. Facebook for businesses should focus on creating content that keeps the conversation going with the dedicated followers and supporters of your business. When starting with Facebook focus on the following:

  • Use photos with questions. Create a post (preferably an image) and ask questions such as “What would be a good caption for this?”
  • Incorporate people who use your brand. When posting mention a customer who follows the page or “shout out” a person who recently commented.
  • Engage with questions. Keep the content focused on feedback from customers and keep them offering their perspectives.

Twitter

Main focus:  Offering perspective

Twitter is also a long standing platform with 317 Million active users each month. Twitter has become increasingly popular for brands and companies to offer their perspectives on hot topics or using “hashtags” pointing to relevant issues people are talking about on their platform. Twitter offers a short character count method to express a thought, stance, or comment on current events and news. When starting with Twitter focus on the following:

  • Use for news about your niche. Share news or other “stories” relevant to your niche that users can gain insight or information from.
  • Use polls and ask questions. Polling the audience is a great way to keep users engaged and offer opinions. Users will also share those polls with others growing your presence.
  • Ask for a “Re-Tweet” or just say “RT”. A Re-tweet is someone else sharing your “tweet” or “post” giving you credit and exposure.

Instagram

Main Focus: Inside scoop

Instagram was the first platform that simply asked users to post photos and small (if any) captions. Instagram has now expanded to a major source of website traffic referral and business exposure. By sharing photos of your business, companies should use Instagram as a “behind the scenes” look at their brand offering users a view they can’t get on other platforms. When starting with Instagram focus on the following:

  • Share content that is “about your brand.” Post photos of design sketches, a team meeting, or something funny that happened outside your office walls. This brings a “behind the scene look.”
  • Use interesting photos. Post images that look artsy or different to catch your customer’s’ eyes. Have fun with the ideas you can create.
  • Use bio and links to relevant offerings. Update the “bio” section often giving users a direct link and upcoming offering that they don’t want to miss out on.

Pinterest

Main Focus: Educating

Pinterest is a play on the word “Interest” with the idea of “pinning” something that you like and want to save for reading, trying, or even learning more about in the moment or down the road. Users create “boards” that they “pin” items to so people can easily find whatever strikes their fancy. Businesses can use Pinterest to educate their audience on a variety of related “niche” ideas. When starting with Pinterest focus on the following: 

  • Be an educator. Share relevant information and facts that people can learn ideas, tips, tricks, and other facts from simply looking at your boards.
  • Build on networks like yours. Add other contributors to your “board” to further expose your brand and use that exposure as a traffic source to your site.
  • Share inspirational posts. Inspiring other people is one of the most common reason to “pin,” and therefore doing the same can be helpful to your brand.

Google+

Main Focus: Location Location Location

Google+ is a way for businesses and customers to find each other, learn more about each other, and tell other people about each other. Small businesses who tap into Google+ can find ways to increase foot traffic to their storefront, offer visitors a place to share their thoughts, and also allows businesses to share relevant information about their brand to help promote and increase website rankings. Google+ for businesses is created after a business account on Google has been created. When starting with Google+ focus on the following:

  • Bring people to YOU. Google+ offers location services and direct links to your business platform or portfolio.
  • SEO. SEO or Search Engine Optimization is highly crucial to any website for any business. By joining and linking content on Google+, SEO gets a jumbo boost.
  • Use for networking with customers and influencers. Google calls these “circles” which allows you to categorize who are your customers and who are your business influencers. This helps businesses tailor the content to both groups maximizing relevancy on the platform.

As you have read above, there are many social media platforms out there for small businesses and brands. While some may think it’s simply enough to “share the same message” across all platforms, or that “one site fits all” is the stance to take, such is not the case. By understanding the differences between platforms, and the best ways to utilize each, businesses can offer users varied information and a push to follow and engage with your company in multiple ways. Starting out can be daunting, but after the first post, tweet, pin, circle or hashtag, small businesses will find the effort was worth the outcome.

 

Is Email Marketing the Right Business Solution for You?

When operating a small business, how do you increase brand exposure to try and compete with the bigger, better-known companies? While large corporations and established business can have multi-million dollar advertising budgets, many small business owners cannot afford to spend 1 percent of that. However, one marketing tactic that any business owner can implement is email marketing.

What is Email Marketing?

Emailing a current or potential client to solicit their business, advertise your services, make an announcement, or simply check in is all considered email marketing. Using electronic mail to increase your client base and sales has become one of the most popular ways to market your brand.

What are the Benefits of Email Marketing?
Affordability

Email marketing is one of the most cost effective ways to market your brand. Many small business owners ask clients to submit their emails to receive online newsletters or to join reward programs, and utilize them to send out mass emails without spending a cent.

Investing into a customer relationship management (CRM) program is another inexpensive way to collect, store, and manage customer information for email communication. A multitude of CRM platforms, such as Salesforce, HubSpot, Insightly and Zoho, offer low-cost, monthly subscriptions that allow users to send out customizable emails to their list of contacts.

Precision

One of the most appealing factors about email marketing is that it allows you to target a specific audience. While a billboard is seen by all people in a given space, and a television ad is viewed by all individuals tuned in to the channel at a specific time, email campaigns can be sent to specific groups of people.


You can select recipients based on location, shopping patterns, or likes and dislikes.  Many CRM programs even allow you to create A/B testing, where you select two different campaigns and see which one generates more sales or clicks to your website.

Effectiveness

Email marketing can be extremely effective; in fact, one source claims that email marketing can provide a 3,800 percent return on investment (ROI); companies can make $38 in sales for every $1 they spend on effective email marketing.

Making the emails personal, such as addressing the recipients by name, sending them congratulatory emails on their birthdays, or making personal recommendations based on their personal preferences makes the emails even more effective- improving click-through rates by about 14 percent and conversions by 10 ten percent, according to a source.

If you are looking to increase your customer base and grow your brand identity, and would like to achieve it with a strategy that is affordable, definitely consider email marketing; it is trackable, customizable, and effective.

Would SMS Communication Help Your Business: Top 5 Business Models That Would Benefit from Text Communication or Notifications

The growing expansion of utilizing SMS (Short Message Service) or most commonly referred to as “text messaging” has made its way into the market in a bigger way than telling a friend you’re running late, or notifying a loved one you made it home safely. SMS is now being used by the most popular businesses out there and has given consumers an even more hands-on way to stay in the loop. But is SMS right or even needed for every business? Let’s dive into the top 5 business models that may benefit from the use of SMS notifications in their communication plans.

Business Who Need to Verify a Person’s Identity

You’ve seen this if you have signed up for a Google email account or signed up for an account involving your identity. You sign up and are asked for a cell phone number to text a code to, which is entered on the account to verify you did in fact sign up, and are who you say you are. Well, if your business involved confirming any form of identity, or wants to safeguard personal information, creating an SMS notification/confirmation system may be right for you.

Business Who Need to Notify Customers of Any “Confirmations”

Does your business confirm reservations for dinner? Confirm a car will arrive in 5 minutes? Do you want to notify customers that their order has been placed and should expect a shipment soon? If any of these are a yes, then SMS services are a huge need. People have their phones everywhere they go, so sending a simple text saying “your table is ready” or a text confirming the order of a new slick gadget has made its way to the shipping dock will ensure a happy customer stays happy, simply because they were notified right when the information becomes known.

Businesses That Involve “Timing” of Anything

Movie starts in 5 minutes, plane will be a little late, or the shuttle that was supposed to be arriving now is not quite there. All of these scenarios require timing and with SMS, many businesses are tapping into the simple method of keeping customers in the loop. If your business has anything to do with timing of anything, from shipment to opening its doors, to notifying the next step of the process they are “good to go”, then SMS services could be a huge method to keep productivity high and clock watching low.

Businesses Offering Consumer Sales or Discounts

Ready to upgrade? Want to cash in on a limited time offer? Want a coupon for your next purchase? If your business has coupons or deals to share that can save customers money, text messaging is one way to approach this with consumers. Many businesses are using SMS notifications to alert its current customers of big sales, eligibility on cool new products, and upcoming deals that they can save for later use. If your business has any sort of deals to be mentioned, get the message out there with SMS.

Businesses Who Have a Consumer Demand

Last but certainly not to be dismissed is the idea that any business that has a customer demand for SMS should consider using text communication. Any business knows that if their customers want it, then one should consider it. If customers are asking or suggesting text communication, consider implementing into your service. Simple to use and powerful means of communication may be an easy solution to consider when looking at other means of staying engaged.

Using SMS or “text messaging” in some business models are more appropriate than others. Knowing the right places, methods, and setup are a whole other bag of tricks. If your business could possibly use SMS communication for reaching their customers and growing their brand, considering the use of such a service may be worth a look. By following the above business models or services that may benefit from SMS is the first place to start in implementing the modern day method for communication to the masses.

5 Ways Your Small Business Can Innovate like Big Business

The New Year can mean new goals, products, developments and much more for small and large businesses alike. For many businesses, growth leads back to innovation and how it is essential. Without staying current and developing creative approaches, many businesses find the New Year a not so happy one. This is where small businesses can learn from bigger businesses about not only sales tactics, but how to come up innovative ideas that could keep them a contender in their industry for years to come. Let’s look at 5 ways your business can innovate like big business.  

Expand your Network of Ideas

Many larger companies are starting to go outside their walls to find the next best thing, newest idea, or latest innovative approach to delivering a similar product or service. Consider expanding outside your walls to see what other smaller companies are working on and how a partnership or collaboration could be more beneficial than competing. Harness new innovations by looking beyond your business.

Create an Atmosphere of Innovation 

It sounds obvious but does your business really foster an environment that promotes innovation? Many big companies are creating innovative “labs” or “programs” often called Accelerator teams tasked with developing new ideas, testing them out, and pitching the top ideas to the company. Start thinking about ways you can start to create small teams to create a new product, develop new ideas for marketing, or even ways to modify an existing service to make them more profitable. Test it out and if it renders good initial outcomes take it to market.

Innovate from Within

On the flip side of looking outside-look within. Ask for new ideas, discuss concepts with current team members, and research ways you can provide solutions to any problems. Many big businesses are learning more from the day-to-day employees and current teams on projects about various ways to stay above the technology fold. Look inward towards the employees you have on payroll to suggest and implement new ideas.

Diversify What you Have

Look at current products and find ways to expand and diversify that service. Offer it on new platforms and add new features as part of existing ones. If you sell sunglasses find ways to repackage, make small modifications, expand the line currently sold, or add new colors to your line. It is no surprise that this works… some companies add Emoji options to their platforms and call it the “next best thing.”

Access to Training/Resources Digitally

Are you accessing the most current training and trends in your field? If you are, how much time and money does that cost? Many companies are utilizing technology platforms to attend training online, developing training programs for employees to view, and even using in-house technology to expand messages to others without having to pay for costly travel expenses and meal reimbursement. Have staff take online courses from the office they work within. Many new companies are embracing the technology they used to develop their product to learn about ways to enhance it. Use technology to your travel and budget advantage.

Big or small, businesses can all learn from one another. Learning ways to maximize the market and stay atop of the newest trends and consumer “wants lists” can help carry businesses longer and further. What ties the success together is not only the implementation of innovation, but continuing to to execute innovative ideas all year long. So whether big or small, implementing the above 5 methods in the workplace can make or break the coming New Year’s resolutions.

Get Your Finances Straight for 2017

With 2017 upon us, it’s an important time for taking stock of your business’ finances and setting right whatever issues are unresolved. Here are 9 tips you can execute right now to get your finances straight:

  1. Update your business plan: Several sections may need updating. What was the last time you analyzed your competitors or reevaluated your marketing plan? It’s easy to let these things slip, but important to bring them up to date. You will, of course, want to also recast your financial projections and budgets for 2017 in light of current conditions. Check out our Business Budget Smart Sheet to help you whip your budget into shape.
  2. Stay informed about health care: Donald Trump has promised to repeal Obamacare. This will have unpredictable repercussions for companies with employee health plans. It would be wise to anticipate the worst, which is health insurance costs rising substantially. On the other hand, you may no longer need to provide health insurance, which might save you a ton of money. The best advice is to stay informed.
  3. Reassess your capital structure: Do you have enough capital to fund your operation and expansion in 2017. If you plan to grow your business at the start of the year, now would be an excellent time to line up a commercial loan from IOU Financial. Our streamlined process can provide loans of up to $150,000 in as little as one business day. Whether you plan to move to bigger quarters, increase your inventory or add another shift, an IOU Financial business loan can get you ready for 2017 with the capital you need, quickly and hassle-free.
  4. Set aside contingency funds: An excellent 2017 resolution would be to earmark some of your profits for a contingency fund to handle unexpected cash crunches. A proper emergency fund should be able to keep your business afloat for three to six months. You can, of course, supplement your contingency fund with a quick loan from IOU Financial. Unlike a bank, we respond to emergencies immediately with fast funding.
  5. Review your insurance policies: You should review at least once a year your liability insurance, key-person life insurance, health insurance and so forth. The insurance market is quite dynamic, and it’s always a good idea to find out whether money-saving policies are available.
  6. Stay informed about 2017 tax changes: We already mentioned the Obamacare changes that are brewing. Mr. Trump has also promised a giant tax cut for businesses and a relaxation of regulations, all of which could have a major impact on your business finances. If necessary, confer with a tax specialist to ensure you understand the latest rules.
  7. Check the latest salary guide: Every year, several publishers put out the latest industry salary guides. See how your pay structure compares to your industry statistics – you may need to modify you pay structure if you are looking to recruit good people.
  8. Use cash accounting to advantage: Many small businesses use cash accounting, in which income is recognized at collection and expenses realized at disbursement. To lower your 2016 tax bill, prepay expenses and delay collections. This will shift some profits into tax year 2017, giving you an extra year to hold onto them, when tax rates might be lower.
  9. Evaluate your offerings: Depending on what type of business you run, it might be a good idea to look at the products and services you offer and see whether some changes are in order. If you are a merchandiser, you can look at your mix of products and eliminate the weakest performers, and/or extend your range of merchandise to new areas.

One last thing: Happy New Year from your friends at IOU Financial!

Increase Sales in 2017 with a Solid Marketing Plan

Every business owner hopes that the upcoming year will be more successful than the last; but instead of just  hoping, entrepreneurs can create plans to ensure those goals are met. New product launches, expansion and franchising are common way to increase sales, but they are risky and costly. However, implementing a new or improved marketing strategy can benefit a business at a lower cost, or can be budgeted for easily.

What are the Benefits of Marketing?

Blue Cow Creative lists several benefits of marketing, including promoting brand recognition, advertising your services or products to customers, selecting which clients to target, and allowing you to communicate with those individuals in a timely manner.

The bottom line is that a business can offer the most innovative product, or the most cost-effective service, but without marketing the offerings to their intended audience, no sales will follow.

What are the Most Effective Forms of Marketing?

There are a multitude of marketing strategies; there is the traditional, interruption marketing, which interrupts an individual’s day with a cold call, or a television program they are watching with a commercial. Another alternative is permission marketing, which only targets the individuals who give their consent to be contacted.

Research has proven time and time again that permission marketing is not only more cost-effective, as you are not spending funds to contact individuals who have no interest in your business, but is also more effective. It is much easier to close a sale with a person interested in what you have to say, than one who has to be persuaded. Below we list three different types of permission marketing:

Email Promotions 

Emails allow you to communicate with a targeted audience in order to announce new products, sales, special deals and events. There are several ways to ask customers and potential clients to sign up for your email promotions. If you have a physical store or office, you can ask visitors to add their contact information to your list. If you have a website, you can create pop-up advertisements asking people to opt-in to receiving email communication from you. To entice them to sign up, consider offering an exclusive discount or a an entry into a drawing.

Social Media

Social media is an effective marketing tool for any business. It is a form of permission marketing because people have to choose to follow or “like” your business page, and if they always have the option to stop receiving communication by deleting access to their profile.

There are a plethora of social media platforms to choose from; Facebook is the most popular one, allowing access to 1.79 billion monthly active users, but Instagram, Twitter and Pinterest are also beneficial to use to connect to your target audience.

Be strategic about what you post on social media; remember to be honest and ethical, yet make your posts and images eye-catching and creative in order to get noticed. The biggest advantage of social media is that other members can share your posts with their network, providing a form of free advertising.

Influencers

Influencers are individuals that can sway the purchasing decisions of others because of their expertise, authority, or knowledge in a certain area. There are fashion influencers, who curate outfits for their audience, beauty influencers who recommend makeup brands for specific skin needs, etc.

When considering ways to market your brand in 2017, research relevant influencers in your industry. You can contact these individuals through their personal blogs or social media platforms to ask them to recommend your product or service. The best part is that these people already have large fan bases, so your offering would be shared with a multitude of potential customers who want to hear what the influencer has to say. Keep in mind that as payment for their promotion, influencers may request payment in the form of free items or actual monetary compensation.

With the new year quickly approaching, set your marketing budget now so that you can pursue relevant strategies for permission marketing. Get your budget in order before the new year with our Business Budget Smart Sheet.

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Goals for 2017: How to Set and Keep Them

Each December, we reflect on the past year and what we can do to improve in the coming months. We take stock of what goals we achieved and where we fell short.  Come January, we promise ourselves to be more productive; whether it’s at work in order to earn a promotion, to eat healthier, or to open our own business. Instead of being discouraged again next December, let’s make 2017 different, and achieve our goals with the help of the following tips. Together we can set realistic objectives and create actionable plans to keep ourselves accountable.

Set Realistic Goals

While New Year’s resolutions don’t always have to be serious and boring, they do have to be realistic. For example, you can challenge yourself to travel more, but don’t set yourself up to fail by promising yourself to travel the world in the next 366 days (2017 is a leap year!)

You know yourself better than anyone else, so only you know what goals you are capable of fulfilling, and what is and is not realistic. If you have set similar resolutions in the past, but never managed to keep them, consider a different plan that may be easier to achieve.

Minimize the Number of Goals

A new year offers a new beginning, so it may be tempting to set out to accomplish numerous goals, but be sure to plan with caution. It’s a better strategy to commit to a few goals, and truly concentrate on achieving them, than to set many objectives and not have the time to accomplish any of them.

For example, if you pledge to lose 10 pounds this year, this will require you to spend time cooking healthy meals and dedicating more personal time to exercising. Don’t also promise yourself to volunteer more, as both goals require you to commit time after work and on weekends, and you may experience a burnout and not accomplish both successfully. Prioritize your free time and see what goals fit best into your schedule for the best success rate. 

Create Actionable Plans

Once you make your resolutions, it’s easy to procrastinate. To avoid postponing your goals, create actionable plans to keep yourself accountable. It can be advantageous to create general milestones, and divide them into individual steps that can be tallied at the end of each month. This way, you will stay reminded daily of what is required to achieve your goal.

For example, if your resolution is to open your own business this year, the first month can be dedicated to doing market research on the competition. The second month can be spent creating marketing materials, and the third committed to obtaining proper business licenses. 

To keep motivating yourself, make sure you visualize your progress by writing down your goals and the steps necessary to achieve them. The more items you are able to cross off your list, the more motivated you will be to keep going!

Is better budgeting one of your 2017 goals? Check out our Business Budget Smart Sheet to help you easily plan, track, and visualize spending.

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Generating Additional Income for Salons with Product Expansions

Once a salon is able to compile a roster of returning clients, the business is off to a good start. However, many salon owners and hairstylists focus solely on providing services, such as cutting, blow-drying and styling hair, without considering other ways of generating additional income.

A salon is limited to the amount of clients you can service daily, depending on the the number of stylists available and their operating hours. Each stylist can accommodate a certain amount of people in a day, generating a profit based on those numbers. When you add a retail element to your existing services, you bring in additional profit that is not limited to the number of stylists or hours in the day.

There are numerous benefits to introducing a retail element to a salon; according to Cosmetologist Life, retail has a higher profit margin than services offered, and selling a product to an existing client base increases the client retention rate by up to 30 percent!

How can you introduce retail products into a salon?

Use the Products During the Service

The best way to introduce new products to your clients is to use them during their appointment. When your customers have had a chance to test the items for themselves, they will be much more likely to buy them. Make sure to market the product when you use it, getting the customer excited about it.

Explain that you just got a new product that will provide a benefit to them, such as shortening the time it takes to blow dry their hair, making their hair look fuller, helping their hair color last longer, etc.

Give Away Samples

Consider offering small samples that your customers can try at home, and follow up with them the next time they come in to see if the item proved to be effective.

“Sampling continues to rank among the most effective tactics in the history of direct marketing, in part because of its ability to do what no other medium can: put a physical product in customers’ hands,” according to An Post. In fact, this source reports that a United States Postal Service-sponsored study conducted by Opinion Research Corp. found that “61 percent of those polled said that sampling a product is the most effective way to get them to try a brand.”

Offer a Deal

Offering a deal on a product is another way to encourage your customers to buy it. When you lower the price of an item, you provide your clients with a sense of urgency to purchase it since they are aware that if they don’t purchase it now, it will likely go up in price. Deals also create a sense of excitement; a 2012 study conducted by Claremont Graduate University found that coupons actually raise individual’s oxytocin levels, creating happiness and lowering stress levels.

There are various deals you can offer, such as:

  • Buy one, get one free (BOGO)
  • A percentage off (20% off)
  • An amount off ($10 off)

Adding a retail element to your salon by selling products will generate more income for your business. However, you will need to have the funds to purchase the products and organize shelf space to display them in your salon, which may be a financial strain for many salon owners. IOU Financial can help you secure a small business loan in under 24 hours! Contact us today to learn more about investing in your business.

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How to Create Customer Loyalty to Your Salon, Not Just the Hairdresser

Salon owners are in unique situations when it comes to operating their business as most of these entrepreneurs rent individual stations to hairdressers, who are self-employed. The owners are dependent on the hairdressers to bring in their own business; if they are successful, the salon is busy and profitable. If the hairdressers fail to attract customers, they will not be able to pay their monthly rent, and the salon will suffer as a result.

Another concern that hair salon owners face is that customers become loyal to their individual hairdressers instead of the salon. If the individual chooses to move to a different space, the customers will follow, decreasing business for the salon.
The answer to these potential problems is for business owners to persuade customers to fall in love with the salon instead of just their hairdresser. This can be done with the following tips:

Suggesting Different Hairdressers

When a client calls the salon to request an appointment with a specific individual, they are often simply told that they are not available if they are booked or don’t work during that specific time. Instead, train your receptionist to offer the services of a different person if the stylist they request is not available. This way, your customers will come to rely on multiple stylists in your salon instead of only being loyal to one.

Discuss this option with your staff before implementing the change, as they may be upset if their loyal customers are given the option to book services with someone else. If this occurs, point out that everyone will benefit from this setup, as all hairdressers will be able to share customers if they are not available.

You can also suggest that hairdressers receive commission if their customers are serviced by someone else in your salon. Instead of potentially losing on the sale if they are busy, they can receive a certain percentage or fee from a colleague.

Expand Services

Another strategy to promote customer loyalty to the salon instead of the individual stylist is to expand the services offered in your establishment. Some professionals specialize in only one service, whether it is hair cutting, blow-drying, up-dos or coloring. Instead of having customers visit multiple salons, hire staffers that will offer different kinds of services, keeping the clients in your salon for all their hair needs.

Consider offering other services, such as nails, waxing and makeup in your salon. By doing this, you will save your customers time by meeting all their beauty needs in one space. Not only will you increase revenue for your business with this move, but you will also likely retain more clients if any person leaves the salon as they will become dependent on your business as a one-stop shop.

Incentivize Repeat Customers

To keep customers loyal to your business, you need to create incentives for customers to keep coming back, even if it is to see different hairdressers. Ask all people who frequent your salon to sign up for your mailing list, which you can use to communicate with them. Send coupons, special deals, offers and announcements by mail and email to entice clients to keep coming back through your doors. Share these deals on social media, and consider offering a discount for every like or share from a customer. By your clients to come back, they will become the salon’s customers instead of just the hairdressers!
Some of the suggestions on retaining customer loyalty suggested in this article can be a financial burden to small business owners. For example, expanding services may require funds to build new stations and purchase supplies. Marketing the salon calls for expenditures on paid advertising or consulting a marketing professional. If you would like to invest in your salon but cannot afford to, consider getting a small business loan from IOU Financial. Contact us to find out how you can get approved for a loan in under 24 hours!

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