In a world where customers need and want to communicate with their favorite brands on a daily basis, having a strong customer service team is paramount. It doesn’t matter if you’re running a seasonal business or a year-round venture, or if you have aspirations to stay a small company in your local market or expand […]
5 Tips to Make Your Small Business Customer Service Stand Out Read More
Without doubt, the service component of your small business can greatly influence your overall success. That’s obvious if you are a service-oriented company, but it’s just as true if you sell goods. Technology is a key asset you can employ to improve your customer service. The question is, how well do you deploy technological solutions
How Small Business Can Use Technology to Serve Their Customers Better Read More
Running a profitable business is everything but simple. A study shows that more than 540 thousand new companies are launched each month, but a staggering portion (50%) of small businesses fail within two years. It’s obviously not so easy to start a company and keep it productive in the long-term perspective, but what can you
Make Your Business More Efficient With These Stunning Tips Read More
Now is the time to be setting goals for 2019 together with your team. One of the most vital strategies to plan for is your customer service strategy in the new year. Excellent customer service is one of the most important metrics for successful businesses, and what sets them apart from the competition and creates
Planning Your 2019 Customer Service Strategy Read More
No small business owner wants to receive a negative review. The truth is, if you’re in business, it’s impossible to please 100 percent of the buying public, no matter how hard you try. The most damage occurs when negative reviews are not balanced by positive responses. According to Trustpilot, shoppers are 67 percent more likely
How to Turn Your Negative Customer Reviews into Opportunities Read More
Today’s customers don’t like to spend their money without researching their purchases first. While some people prefer to ask their family members and friends, a majority trust reviews from other consumers when making their purchasing decisions. In fact, 9 out of 10 people will read reviews to help them decide to visit a business or
Tips to Capture Customer Reviews After Each Sale Read More
Every business owner knows that the way to successfully grow a business is to have a loyal customer base. The increasing competition in the global marketplace makes customer acquisition costs (aka the amount of money it takes to land a sale) higher than ever before. Plus these days, the cost of online and traditional marketing
Surefire Ways to Turn Potential Customers Into Loyal Customers Read More