Recently our President, Robert Gloer, made the initiative to reach out to our small business customer base to thank them and make sure that their experience with IOU Financial’s service and products are exceeding their standards. The feedback has allowed us to look at the process and product through our customer’s eyes, which is a vital component of any small business’ success.
We have had great suggestions on different topics, as well as commendations regarding our process and operations team. When asked what motivated this customer connection, Robert Gloer stated “I wanted to get inside the head of our business owner customers and make sure we are delivering what they expect. We are building and fostering long term relationships with our clients and want to make sure we stay in tune with their needs.”
We continue to fine tune our product and process to ensure that we offer the very best financing options possible. We understand that 22.9 million small businesses in the US are located in virtually every neighborhood, and those small businesses make up more than 99.7% of all employers, according to the SBA’s Office of Advocacy. These staggering numbers solidify the purpose and mission of IOU Financial in making business lending simplified for small business owners.