Madeline Wade has served as Vice President of Operations since 2008, where her top priority is making decisions to ensure the organization is profitable and sustainable. Madeline comes with over 17 years of experience in financial services and operations.
Madeline is responsible for a range of operational areas across IOU including Loan Processing, Underwriting, Loan Services, Customer Support, workflow management, and general business efficiencies. Incorporating lean origination policies, procedures, and continuous improvement initiatives, Madeline strives to ensure IOU Financial’s competitiveness in the marketplace. She makes sure our highly skilled and experienced Operations team is motivated to produce top quality service to our clients.
Prior to IOU Financial, Madeline worked for several wholesale mortgage lenders in different capacities including Automated Underwriting Trainer and Support, Level II Underwriter, and Loan Account Process Manager.
In Madeline’s free time, she loves enjoying quality time with her husband and two daughters and spending lazy days on the lake with great friends and family.
Madeline believes that simply taking care of your people, focusing on the client, and acting on what is important is the path where ultimately success will reveal itself.