Careers

The Loss Mitigation Specialist is responsible for daily tasks related to loss mitigation efforts at IOU, including contacting guarantors and business owners regarding past due accounts and negotiating acceptable payment solutions to get the account current. The Specialist will effectively communicate and support the goals of management while providing quality customer service. This position requires the ability to professionally negotiate with a variety of personalities to collect on debts. Collection efforts are time-sensitive, requiring excellent skills in organization and as well as efficient management of time, effort, and resources.

Responsibilities

• Responsible for bringing past due and delinquent accounts back to a current status
• Closely monitor the status of past due accounts. Provide clear and concise documentation of every action taken on anaccount in the system collection notes.
• Update tracking systems accordingly.
• Daily outbound collection calls, emails, and text messages to delinquent accounts.
• Responsible for bringing past due and delinquent accounts back to a current status.
• Work with customers to coordinate payment modification plans.
• Prepare and present account status reports to management on a weekly basis.
• Perform skip tracing to make contact with debtors.
• Follow policy and procedures for the Loss Mitigation department

Qualifications

• 4+ years of experience in collections/loss mitigation.
• Experience in collecting past due and delinquent accounts (primarily early to mid-stage defaults).
• Must have excellent oral and written communication skills.
• Effective analytical and problem-solving skills.
• Ability to communicate and deliver creative solutions and reports on time.
• Ability to work with all members of the organization.
• Can work well independently and as part of a team.
• Willing to take on new projects and be cross-functional within the department to assist as needed.

Preferred Qualifications

• Basic understanding of computer technology in a business environment.
• Working in a fast-paced environment.
• Experience managing various roles and tasks at a time.
• Working knowledge of Microsoft Office products.