How to Improve Internal Communication in Your Small Business

A vital component in being a successful business is effective communication. While that may seem like a simple concept, poor communication strategies seem to be a common theme in all businesses, no matter their size. Improper communication practices can create problems and pitfalls for teams working to accomplish their goals, and can even impact your business’ bottom line. So, where do managers and business owners start? By implementing tools and improving internal communication frequency to create a more unified business.

Communication Tools

In this digital age, we are able to access news and information almost instantly with our many devices. We expect the same in the business world; becoming a workforce that expects information to disseminate instantly. To keep up, it is essential that small businesses empower their workforce to communicate in a fast and timely manner. In other words, businesses need to empower their employees to communicate. Here are some examples how:

  • Implementing the use of an instant messaging platform can provide every employee direct access to one another. Tools like Google Hangouts Chat can connect employees no matter where they are. Whether in the office or working remotely, questions can be asked and answered instantly. These messaging platforms allow for constant communication among peers. Each employee has the ability to manage and monitor multiple discussions at one time. Additionally, teams can utilize this chat ability to set up a virtual room with the team in its entirety. This type of communication channel promotes more frequent knowledge transfers, the desire to collaborate, and serves as a knowledge bank of archived conversations; allowing employees the ability to refer back to previous conversations and eliminate redundancy in workflow.
  • Providing employees with the opportunity to have face to face conversations is another avenue for enhanced communication. This is especially relevant for any small business that employs remote workers. Utilizing telecommunications applications like Skype can bridge the gap between employees in the office and off location. Messages can sometimes become lost in translation through text, so having the capability to video chat can further ensure that teams remain on the same page. Not only does it allow those working remotely a seat at the conference room table, but it also facilitates the ability to read facial expressions, be aware of body language, and form real connections with their peers on the receiving end.
  • Another option for consideration is Voice over Internet Protocol (VoIP) phone service in exchange for a traditional landline. This means that instead of dealing with traditionally hardwired phones, you’re able to make phone calls over the internet. There are three different VoIP service options in use today: ATA, IP phones, and computer-to-computer. Each VoIP method converts analog audio signals and turns them into digital data that is transmitted over the internet. VoIP phone services can both save your company money and effort by streamlining all communication efforts to one service.
  • To further set your employees up for success, consider utilizing Unified Communications as a Service (UCaaS) to support all of your diverse communications systems. 8×8 offers cloud based unified communications that combine instant messaging, video conferencing, and VoIP services into one suite; further streamlining your business efficiency by uniting all of your current communication tools.

The continuous development of strong communication skills will further strengthen all aspects of your business. While these tools impact things like timeliness, and the ability to share information instantly; you are also facilitating more opportunities for collaboration. The more that employees are able to work together, the stronger their work relationship becomes resulting in more productivity.

Guest Post: About the Author

Steven Maxon, is a communication advocate dedicated to helping businesses make integrated communications decisions.

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