Nothing is more disheartening to owners than an empty store, a phone that doesn’t ring, or a website with few visitors. You know you could make sales if only more customers would visit. Well, don’t sulk, get creative. Here are a few ways to draw in more customers:
A sandwich chalkboard in front of your store can be a great attention getter. It’s ephemeral nature (you redo it every day) makes it timely, and when you use it to advertise one-day specials, you can expect to attract more customers. Restaurants use this technique all the time, but your retail store can easily adopt it. If the weather is bad, stick a banner in your window instead.
An intra-day sale can generate excitement if it’s generous – for example, a two-for-one sale or 40 percent off from, say, 1:00 to 4:00 pm. Pick a time when the weather forecast is good. Publicize the flash sale on social media, through emails, text messages, etc. And as mentioned above, list it on you sandwich chalkboard.
Nothing packs them in like free food and refreshments. If your store happens to sell snacks, you can use your own inventory for the promotion. Or you can do a cross-promotion with your neighborhood bakery or coffee house. It doesn’t have to be fancy, because the great masses just can’t turn down free food. Hot coffee on a cold day, lemonade on a hot one, Danish on any day – customers and potential customers will enjoy your generosity and might be more willing to buy something from you.
Double down on your mobile market apps (you use these, don’t you?) to push messages to consumers in the neighborhood who might want to drop into your store while out and about. The message can include a promo code for a special discount or free gift.
Entertain the kids:
A great way to gain the loyalty of local parents is to offer free, supervised entertainment to young kids so that mom or dad can do a little quality shopping. The area can have games, books, a play table, even a balloon-blowing clown. If you run a country store, how about setting up a small petting zoo – you might even be able to charge entry. Make sure you use trustworthy, preferably bonded, employees to mind the kids, and keep your liability insurance up to date. Offer special discounts to parents who bring in their children, that should really heat up sales.
Many stores have adopted loyalty programs – have you? There are many off-the-shelf programs you can adopt, and the cost is usually low relative to the bump in sales. On a slow day, your flash sale might be triple points for a few hours.
We all love to win. Thrill your customers by having daily raffles and contests. For instance, if you are a florist, elicit poems for specific purposes, such as get well or anniversaries. The best poem gets a discount coupon for future use. You can tie this into your email lists (after all, you have to notify winners), which is marketing gold that pays off many times the costs of the contests.
Revamp your website:
If your website has gone a little stale, it’s time to refresh it. There are many techniques to increase website traffic, including fresh and frequent blogging. If you don’t have time to write new content yourself, hire a good freelance writer and flood the zone with interesting stories.
We’ve listed a few good ideas, but there are plenty more out there – use your imagination and, with any luck, you’ll be swarming with new customers before you know it. If you need additional working capital to put these ideas in action, reach out to one of our Loan Officers to see if a business loan is right for your company.